Change Manager · Dubai

Turning complex transformation into adoption that lasts.

Eight years guiding organisations through change that people actually embrace — blending structured methodology with a deeply human, design-led approach.

Portrait of Alexandra Konrad
Experience8 years in change
Reach100k+ employees reached
About me

A change partner, not just a process owner.

It all started in Germany — with an internship at Porsche that led me into consulting at MHP, a Porsche company, where I spent over six years driving organisational transformation for some of Germany's biggest names: Volkswagen, Bosch, HUK-Coburg, TRUMPF, Paul Hartmann, LBBW and Porsche itself. Today I lead change at Majid Al Futtaim in Dubai.

My work sits where strategy meets people. I've led communication and adoption for transformations reaching tens of thousands of employees, partnered with leadership from team level to C-suite, and designed enablement that helps people move from resistance to genuine ownership.

What sets my practice apart is the blend: I combine formal frameworks like Prosci with agile and design-thinking methods — and a hands-on, pragmatic mindset grounded in how organisations and people actually work. Methodology gives direction; pragmatism makes it land. I work across five languages and thrive in complex, multicultural environments.

8
Years in change & transformation
100k+
Employees reached across my projects
Tech
Deepest experience: managing change for technology
5
Languages spoken
German · Native English · Full professional Russian · Working French · Elementary Spanish · Elementary
The question that matters

What actually makes employees adopt new ways of working?

Most change programmes fail not because the new system is bad, but because adoption is treated as an afterthought. People don't resist change — they resist uncertainty, lost competence, and decisions made about them without them. Adoption accelerates when four things are true:

They see the why

The reason for change is concrete and tied to their daily work — not a corporate slogan they're asked to believe.

They shape it

Involving people early turns "being changed" into authorship. Co-creation consistently beats top-down roll-out.

They feel capable

Enablement removes the fear of looking incompetent — the quiet, unspoken driver behind most resistance.

Leaders model it

Visible, consistent sponsorship from the top signals the change is real, backed, and here to stay.

Get those four right and adoption stops being something you push — and becomes something people pull.

What I do

Services built around how change really happens.

From strategy to the last mile of adoption — practical support across the full change lifecycle.

Organisational Change Management

End-to-end OCM for transformations and reorganisations — impact analysis, change strategy, adoption planning and measurement grounded in the Prosci/ADKAR framework.

Change Communication & Engagement

Communication strategies and formats that cut through — from executive AMAs and town halls to employee-driven video news and digital campaigns reaching thousands.

Stakeholder & Leadership Alignment

Steering committees, executive reporting and leadership enablement that keep senior stakeholders aligned and visibly sponsoring the change.

Training & Enablement

Qualification programmes and tailored training across every hierarchy level — designed and, just as often, delivered by me in person. Building the capability that makes new tools and ways of working stick.

Workshop Design & Facilitation

Design-thinking and LEGO® Serious Play® workshops that turn diverse groups into aligned, creative teams — from ideation to co-creation of new ways of working.

Agile Transformation Support

Helping organisations move toward agile, end-to-end process operating models — co-creating leadership principles and embedding SAFe-aligned ways of working.

My specialism

Change management for technology & AI transformation

The core of my work — across years of consulting for industry heavyweights in Germany and now in the UAE — is technology-driven change: new systems, platform migrations, reorganised operating models, and increasingly, AI. As the tech landscape shifts faster and AI reshapes how people work, the hard part is no longer building the tool. It's getting people to trust it, use it, and change how they work around it. That's where I focus.

Trust is the new adoption barrier

With AI, the blocker isn't usability — it's the fear of being replaced or getting it wrong. Effective change work addresses that head-on, instead of pretending it away.

Change is now continuous

Systems come and go faster than ever. I build lasting change capability inside the organisation — not one-off roll-outs that expire the moment the project closes.

Process change beats tool change

A new tool only pays off if the work around it changes too. I focus on the workflows and behaviours, not just the new login screen.

I translate between IT and people

Years inside large technology programmes mean I speak both languages — bridging engineers, vendors and the employees who ultimately have to live with the result.

Technology changes in months. People change at the speed of trust. My job is to close that gap.

My approach to OCM

Structured enough to deliver. Human enough to land.

Methodology gives change direction. People give it life. My approach holds both — pairing proven frameworks with the empathy and creativity that turn compliance into commitment.

Understand

Change impact analysis, stakeholder mapping and listening — interviews and surveys to read the real sentiment beneath the surface.

Co-create

Design-thinking workshops that involve the people affected, so solutions are shaped bottom-up rather than imposed top-down.

Enable

Targeted communication, training and leadership sponsorship that build awareness, desire and ability — the ADKAR backbone of adoption.

Embed

Reinforcement, feedback loops and measurement that translate insight into action and make new ways of working the new normal.

The principle behind it all: people don't resist change — they resist being changed. My job is to make people feel like authors of the transformation, not subjects of it. That's where lasting adoption comes from.
Selected work

Transformation, delivered.

A few examples of the scale and impact of the change I've led.

Majid Al Futtaim · Dubai

Enterprise IT service management transformation

Led change and communication for a large-scale ITSM transformation, enabling smooth adoption of a new tool across the organisation and its IT service community.

40k+employees & ~1k IT agents enabled
MHP · A Porsche Company

Agile E2E transformation for IT (SAFe)

One of my largest engagements: a multi-year agile transformation of a major IT organisation toward an end-to-end process operating model. Co-created agile leadership principles with C-level and management, and engaged employees through bottom-up workshops and co-creation.

C-levelto grassroots, SAFe-aligned
MHP · A Porsche Company

HR systems: SuccessFactors & Oracle HCM Cloud

Drove OCM, communication and training for SAP SuccessFactors adoption — and went beyond change, running process workshops and performing hands-on configuration of HR processes in Oracle Fusion HCM Cloud.

OCM + configchange & the systems themselves
MHP · A Porsche Company

IT project lead — e-learning solution scouting

Owned the end-to-end scouting and selection of an AI-enabled authoring tool, coordinating cross-departmental requirements and budget while leading the project team to a confident decision.

Majorcost savings via AI features
Credentials

Certified, qualified, and continually learning.

  • Prosci® Certified Change PractitionerProsci · 2024
  • Professional Scrum Master I (PSM I)Scrum.org · 2024
  • Leading SAFe — SAFe® AgilistScaled Agile · 2023
  • LEGO® Serious Play® FacilitatorWorkshop facilitation · 2022

Education

M.A. Organisation Development
RPTU University of Kaiserslautern-Landau
Grade 1.2 · completed alongside full-time consulting
B.A. Educational Science & Management
University of Freiburg
Grade 1.1
Get in touch

Let's talk about your transformation.

Whether you're scoping a change programme, looking for an interim change lead, or just want to compare notes — I'd love to hear from you.

Your message goes straight to my inbox. I usually reply within a day.